1. Service Guarantee and Refund Policy

San Antonio Cleaning LLC stands behind the quality of its work. If you are not satisfied with your cleaning, you must notify us within 24 hours of service completion. We will dispatch a team to re-clean the specific areas of concern at no additional cost. To maintain the highest quality of service and fair compensation for our teams, we do not offer cash refunds. Our satisfaction guarantee ensures that we will correct any issues until the job meets our professional standards.

2. Cancellation and Rescheduling Policy

When a service is booked, a dedicated time slot is reserved for your property. Cancellations or rescheduling made with more than 48 hours notice will incur no charge. Cancellations or rescheduling made between 24 and 48 hours of the scheduled service will incur a 50.00 USD administrative fee. Cancellations or lock-outs occurring with less than 24 hours notice will be charged 50 percent of the total estimated job cost.

3. Payment and Credit Card Authorization

To secure a booking, a valid credit card must be maintained on file. San Antonio Cleaning LLC does not charge your card until the service is completed. However, a pre-authorization hold may be placed on the card 24 hours before the service to ensure funds are available. All transactions are processed securely via Stripe.

4. Biohazards and Safety Conditions

For the safety of our staff, we do not clean human or animal waste, including feces, urine, vomit, or blood. We also do not clean heavy mold, insect or rodent infestations, or hoarding-level clutter. If our cleaners encounter these conditions, they are instructed to skip the affected area or leave the premises. In such cases, the full service fee remains applicable.

5. Climate Control and Texas Heat Policy

To protect the health and safety of our cleaners, the service location must have functional air conditioning. During summer months, the thermostat must be set to 75 degrees Fahrenheit or lower. If a property is determined to be dangerously hot, we reserve the right to cancel the service, and standard cancellation fees may apply.

6. Pet Policy

San Antonio Cleaning LLC is a pet-friendly company, provided that pets are non-aggressive and do not disrupt the cleaning process. We are not responsible for pets that escape the property if they are not properly secured by the owner during the duration of the service.

7. Liability and Damaged Items

San Antonio Cleaning LLC is fully bonded and insured. Any damage must be reported within 24 hours of service completion with supporting photographic evidence. We are not liable for standard wear and tear, including brittle blinds or loose fixtures. Our liability is limited to the repair or actual replacement value of the damaged item.

8. Messaging Terms and Conditions & Legal Notice

By booking a service and providing your phone number, you consent to receive automated SMS text messages from San Antonio Cleaning LLC. These messages are strictly for Customer Care purposes, including general inquiry responses, service notifications, booking updates, and communication regarding your cleaning appointments. Message frequency will vary depending on your interactions with our platform, and standard message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages from us at any time by replying with the keyword STOP to any text message you receive. After you send STOP, you will receive an automated confirmation text message to verify you have been unsubscribed, and no further SMS messages will be sent to your mobile number thereafter. For assistance or support with our SMS service, you can reply with the keyword HELP to any message received, or reach out to our team directly.

No mobile information or text messaging originator opt-in data will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. For all standard inquiries, service requests, or formal legal notices, please contact San Antonio Cleaning LLC via telephone or text at 210-939-6840, or via email at info@sacleaningtx.com.