1. Information Acquisition and Collection

We collect personal information that you voluntarily provide when engaging our services. This includes identifying information such as your full name, primary email address, telephone number, and the physical service address where cleaning operations are to be performed. In addition to personal identifiers, we collect transactional data necessary for payment processing. San Antonio Cleaning LLC utilizes Stripe for all financial transactions. We do not store or maintain full credit card numbers or sensitive financial authentication data on our internal systems; all such information is managed by our third-party processor in compliance with industry security standards.

2. Utilization of Personal Data & Mobile Messaging Terms

The data we collect is utilized exclusively to facilitate and improve our service offerings. This includes the management of service schedules, the processing of authorized payments, and the distribution of service-related communications. By opting in and providing your mobile phone number on our booking or contact forms, you provide your explicit consent to receive automated SMS and MMS text messages from San Antonio Cleaning LLC. These text messages will be sent exclusively for operational service updates, booking confirmations, appointment reminders, and responses to your direct quote or support requests regarding our house cleaning services.

Standard message and data rates may apply depending on your mobile carrier plan, and message frequency will vary based on your appointments and ongoing interactions with our platform. You maintain the right to opt out of mobile communications at any time. You can cancel the SMS service completely by replying STOP to any text message we send. After you send the message STOP to us, we will send you an automated SMS confirmation message to verify that you have been successfully unsubscribed, and no further messages will be sent to your mobile number thereafter. If you experience any issues or need assistance with our messaging system, you can reply HELP directly to any text message for customer assistance, or contact us via email or phone using our details below.

3. Data Disclosure and Third-Party Relations

San Antonio Cleaning LLC does not sell, lease, or trade your personal information to external parties for marketing purposes. We disclose information only to a limited number of trusted service providers who are essential to our business operations, such as our secure payment processor and our scheduling software partner. These entities are contractually obligated to maintain the confidentiality of your data. Notwithstanding the foregoing, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances. We may disclose personal information if required by law or to protect the legal rights and safety of our company and its clients.

4. Data Security and Integrity

We employ technical security measures to safeguard your personal data. All sensitive information transmitted via our website is encrypted using Secure Socket Layer (SSL) technology. While we take precautions to protect your data, no method of electronic storage or transmission over the internet is entirely infallible, and we cannot guarantee absolute security.

5. Digital Tracking and Cookies

Our website utilizes cookies and similar tracking technologies to monitor site traffic and enhance the user experience. These tools provide analytical data regarding user preferences and general site performance. You may configure your web browser settings to decline cookies; however, doing so may limit the functionality of certain features on our booking platform.

6. Policy Amendments and Updates

San Antonio Cleaning LLC reserves the right to amend this Privacy Notice as necessary to reflect changes in our business practices or legal requirements. Any modifications will be posted directly to this page with a revised effective date.

7. Contact Information

For questions regarding this Privacy Notice or to seek assistance with your data, please contact San Antonio Cleaning LLC via telephone at 210-939-6840 or by email at info@sacleaningtx.com.